Privacy Policy

Introduction

Nexanova Designs ("we," "us," or "our") is committed to protecting the privacy and personal information of our clients, website visitors, and anyone who interacts with our business. We operate in compliance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and what rights you have regarding your information. We've written this policy in plain language because we believe you should be able to understand it without a law degree.

If you have any questions about this policy or how we handle your information, please contact us at info@nexanovadesigns.ca.

Information We Collect

We collect personal information only when it's necessary to provide our services, communicate with you, or improve your experience on our website. Here's specifically what we collect and when.

Information You Provide Directly

When you fill out a form on our website, email us, call us, or meet with us, you may provide:

• Contact information — Your name, email address, phone number, and business name
• Project information — Details about your business, your website, your goals, your budget range, and your preferred services
• Communication records — Emails, form submissions, and notes from phone calls or meetings
• Payment information — Billing details required to process payments for our services (processed securely through our payment provider — we do not store credit card numbers on our servers)
• Feedback and reviews — Testimonials, reviews, or feedback you voluntarily provide

Information Collected Automatically

When you visit our website (nexanovadesigns.ca), certain information is collected automatically through cookies and similar technologies:

• Device and browser information — Browser type, operating system, screen resolution, and device type
• Usage data — Pages visited, time spent on each page, links clicked, and how you arrived at our site (referral source)
• IP address — Used to determine your approximate geographic location (city/region level only)
• Cookies — Small data files stored on your device to improve your browsing experience (see Cookies section below)

Information We Do Not Collect

• We do not knowingly collect personal information from anyone under the age of 18.
• We do not collect sensitive personal information such as health data, religious beliefs, or political opinions.
• We do not purchase personal information from third-party data brokers.

How We Use Your Information

We use the personal information we collect for the following specific purposes:

1. To respond to your inquiries — When you fill out a contact form or consultation request, we use your information to get back to you and schedule a conversation.
2. To provide our services — When you become a client, we use your information to deliver the web design, branding, SEO, or marketing services outlined in your project agreement.
3. To communicate with you — To send project updates, answer questions, share deliverables, and provide support.
4. To send our newsletter — If you subscribe to our email newsletter, we use your email address to send you marketing tips and resources. You can unsubscribe at any time with one click.
5. To improve our website — We use analytics data to understand how visitors use our site, which pages are most helpful, and where we can improve the user experience.
6. To manage our business — For invoicing, record keeping, and legal compliance.
7. To request feedback — We may ask you for a review or testimonial after completing a project. Participation is always voluntary.

We will never sell, rent, or trade your personal information to third parties for their marketing purposes. Period.

Cookies

Our website uses cookies to provide a better browsing experience and to understand how visitors use our site.

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and understand how you interact with it.

Cookies We Use

Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to:

• Block all cookies
• Block only third-party cookies
• Delete cookies when you close your browser
• Browse in "private" or "incognito" mode

Please note that blocking essential cookies may affect the functionality of our website (for example, form submissions may not work properly).

Third-Party Services

We use a limited number of trusted third-party services to operate our website and business. Each of these services has their own privacy policy, and we've selected them based on their commitment to data protection.

Google Analytics

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects anonymized data about page views, session duration, traffic sources, and device types. We have enabled IP anonymization, which means your full IP address is never stored by Google Analytics.

Google's Privacy Policy: https://policies.google.com/privacy

Email Marketing Platform

We use an email marketing platform to manage our newsletter and occasional client communications. When you subscribe to our newsletter, your email address and name are stored on this platform. You can unsubscribe at any time, and your information will be removed from our mailing list.

Payment Processing

We use a secure third-party payment processor to handle credit card and e-transfer payments. We do not store, process, or have access to your full credit card details. All payment transactions are encrypted using industry-standard SSL/TLS encryption.

Website Hosting

Our website is hosted on Canadian servers. Our hosting provider maintains physical and digital security measures to protect the data stored on their servers.

Data Protection and Security

We take the security of your personal information seriously and have implemented appropriate measures to protect it, including:

• Encryption — Our website uses SSL/TLS encryption (HTTPS) for all data transmitted between your browser and our servers.
• Access controls — Personal information is only accessible to team members who need it to perform their work.
• Secure storage — Client files and information are stored in password-protected, encrypted environments.
• Regular updates — We keep our website software, plugins, and security protocols up to date.
• Limited retention— We only keep personal information for as long as it's needed (see Data Retention section below).

While we take every reasonable precaution to protect your information, no method of electronic storage or transmission over the internet is 100% secure. If you have concerns about the security of your data, please contact us.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:

• Contact form submissions — Retained for up to 2 years, then deleted unless you become a client.
• Client project records — Retained for 7 years after project completion for legal and business purposes.
• Newsletter subscribers — Retained until you unsubscribe, at which point your information is removed from our mailing list within 30 days.
• Analytics data — Automatically anonymized and aggregated. Individual session data is retained for up to 26 months by Google Analytics.
• Payment records — Retained for 7 years as required by Canadian tax law.

Your Rights

Under PIPEDA and PIPA, you have the following rights regarding your personal information:

Right to Access

You can request a copy of the personal information we hold about you. We will respond within 30 days.

Right to Correction

If any of the personal information we have about you is inaccurate or incomplete, you can request that we correct it.

Right to Withdrawal of Consent

You can withdraw your consent for us to use your personal information at any time. This includes unsubscribing from our newsletter or requesting that we stop contacting you. Please note that withdrawing consent may affect our ability to provide certain services.

Right to Deletion

You can request that we delete your personal information, subject to any legal obligations we have to retain certain records (such as tax and financial records).

Right to Complain

If you believe we have not handled your personal information appropriately, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

To exercise any of these rights, please contact us at info@nexanovadesigns.ca. We will respond within 30 days.

Children's Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any website you visit through links on our site.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes, we will notify you by posting a prominent notice on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Nexanova Designs
7088 191 Street, Unit 21
Surrey, BC V4N 0B4, Canada

Email: info@nexanovadesigns.ca
Phone: (604) 613-0150

Privacy Officer: info@nexanovadesigns.ca

We take all privacy inquiries seriously and will respond within 30 days.